We try to make the domain transfer as much comfortable as possible for you. With our well established service network and a long-term experience in domain transfer processes we can avoid most unexpected errors in advance and ensure a seamless and convenient transfer process.
Learn more about the steps in detail:
1. Navigate to the Product: "Domain Transfer" or request transfer services via form on this page.
- check that you have typed the domain name and other data correctly
- make sure that you are the official owner of the domain name (Admin-C)
- ensure the domain is registered for at least 60 days and in unlocked status
2. Follow the next steps according to the cancellation status with your actual provider:
Cancellation Confirmed | | Cancellation Pending | | Cancellation Open |
Request your transfer and enter your EPP-Key/AuthInfo-Code during the order procedure or in the form. (Follow step 5) | | Request the AuthInfo/EPP Key from your actual provider and set the Domain Status to "UNLOCK". (Follow step 4) | | Cancel the domain with your actual provider via official form or at the provider directly. (Follow step 3) |
3. The domain you wish to transfer must be cancelled with the actual provider and unlocked for outgoing transfer.
- initiate the cancellation/transfer at the providers website with the form "Connectivity Coordination (CC)"
4. Most providers send the cancellation confirmation containing the AuthInfo/EPP Key.
- open a ticket and provide us with the Key/Code
5. In some cases we require the submission of a copy of your personal identification evidence.
(Passport/Personal ID).
6. Complete the Checkout or Submit the Request Form.quest Form.
- receive the order confirmation and the invoice for selected registration period in advance
- make the payment to confirm your request and to appoint the transfer
7. After payment we will start the transfer immediately.
- be notified about all status updates by email or after login at Customer Service Panel.
8. Check the email account mentioned under the Admin-C in Whois Data regularly.
- confirm incoming authorization requests from the Domain Registrar/Domain Robot
8. Domain transfer in progress.
- you will be updated about the status of the transfer (successful or failed)
- we will confirm if successful or contact you about next step if failed
9. Domain registration successful completed.
- we will setup your domain and point to the specified Services or Servers
- domain will be propagated within 48h world wide
(propagation time is depending on the update intervals of the name server of the internet access provider)